Whistlers_Mother_high_resI wrote last week about the difficulty in determining just what the ADA requires in cases concerning physical accessibility. A recent decision from California shows how hard it can be to know what the “reasonable accommodation” provisions of the ADA require. For businesses who want to comply with the ADA and want to avoid litigation this is bad news. I’d like to suggest though that a simple principle will help businesses do the right thing. Just have your employees ask themselves what would they would do if customer were their mother. More