Curtis v. Home Depot USA, Inc., 2015 WL 351437 (E.D. Cal. 2015) is not an unusual case, but that makes it a good reminder that an ADA policy doesn’t do any good if it isn’t implemented. The fact that there are so many cases like Curtis proves that many businesses don’t understand that just because it’s written doesn’t make it true.
In Curtis one of the plaintiff’s many complaints about his local Home Depot was that the accessible route from the accessible parking to the store’s front door was frequently blocked by merchandise displays. Before filing suit he complained to the store manager, but without effect. Home Depot’s defense was that the issue was moot because it had a policy against blocking the access aisle and, after the lawsuit was filed, the manager testified that the access aisles were not being blocked. More