A client of mine recently got a long letter from a defense firm informing it that it had been sued under the ADA and extolling its own expertise in defending website accessibility lawsuits. The letter laid out in some detail the defenses they were prepared to assert in a motion to dismiss, with a description of a possible standing argument, an the assertion that the ADA did not cover websites, and a due process claim based on the lack of regulations. More
website accessibility
Hello Amazon, and welcome to the world of ADA litigation.
By Richard Hunt in Accessibility Litigation Trends, ADA - drive-by litigation, ADA Internet, ADA Internet Web, ADA Web Access Tags: Amazon, internet accessibility, WCAG 2.0, website accessibility, Whole Foods acquisition
The major news outlets seem to have overlooked the most interesting aspect (to me) of Amazon’s acquisition of Whole Foods; that is, Amazon’s leap into the world of serial ADA filers and controversy over internet accessibility. Amazon has experimented with physical stores, but soon it will have hundreds of them in the U.S., and every one of them has some kind of ADA accessibility issue. That isn’t an accusation, but an assumption based on the highly technical requirements in the 2010 ADA Standards and the proven inability of even the most sophisticated organizations to control the hundreds or thousands of people whose jobs are not primarily related to accessibility to do what is required. Somebody’s going to stack boxes in a hallway, block a checkout counter, take too long to repair a vandalized accessible parking sign, or fail to notice a 10% slope where 8.3% is the maximum. Whole Foods has already been sued many times based on accessibility failures in its stores. More